Warranty/Return Policy
Our Industry Leading Warranty
AUP Store champions the automotive replacement industry with its industry-leading warranties. The AUP Store Replacement Parts Promise sets the bar in providing coverage for our consumer products beyond the purchase date. We provide a free 6 month/6,000 mile warranty on light-duty recycled mechanical parts purchased from AUP Store–branded locations. Our recycled, reconditioned, remanufactured, rebuilt, aftermarket, heavy truck and self-service parts all come with a warranty in the AUP Store Part Replacement Promise program. We, also, offer Optional Service Agreements (OSA) for additional coverage on parts and labor costs. Your OE warranty will not be void if using aftermarket or recycled parts to repair your vehicle.
OTHER TERMS & CONDITIONS
Payment Terms: All payments are due in full in accordance with the terms stated herein. Amounts not paid by the due date are subject to a late payment fee of the greater of (i) 2% per month compounded monthly (26.8% per year) or (ii) $5.00. In addition, the customer is responsible for all fees and expenses of collection, including reasonable attorneys’ fees. If the foregoing charges exceed the rate that may be lawfully charged, then such charges shall be calculated at the highest lawful rate.
AUP Store Return Policy: Parts must be in an unaltered, re-sellable condition and in original packaging, with the invoice. Any returns received after 30 days from the invoice date are subject to a 20% handling/restocking fee. No returns will be accepted after 45 days from the invoice date. Core charges are refundable if the appropriate core is returned within 30 days of the invoice date.
AUP Store Refund Policy: Cash purchases returned on the same day as delivered will be refunded by your local branch. All other refunds will be processed by AUP Store or Keystone and sent via U.S. mail within 7 working days.
